Maintenance and Support Plans
We offer support contracts and on-going website maintenance
options to each of our clients.
We understand that some of our clients don't have the time to
keep their website maintained, so we offer to do it for them. On
the other hand, we have clients who prefer to keep their own
website updated themselves, so we provide more advanced training
sessions to ensure they understand their systems as well as we
do. For these clients it allows us to focus on other aspects of
maintenance that are more specialized, such as web marketing or
more complex website work.
Whether you want to update your site yourself, just get a little
help now and then, or have us manage everything from the website
to your web marketing, we provide services that ensure we cover
these client requirements and give you priority access to our
team.
Website
Maintenance Agreement FAQs
What is a Website Maintenance Agreement ?
A Website Maintenance Agreement is a contract for service
between Dallas Website Design Company and your company. By
purchasing a Website Maintenance Agreement, you will be
guaranteed access to our experienced staff of designers,
programmers, SEO specialists and technical consultants for an
agreed-upon number of hours per week/month.
How does the Maintenance Agreement work ?
The monthly fee is a retainer; you are contracting for
services to have our team of experts on hand for you at any time
you need to update or make changes to your website. To access
our staff, you simply submit a work order or "Maintenance
Request" via our on-line Interact Maintenance Request System —
our production staff will begin working on the request shortly
after we receive it.
How many Maintenance Requests may I submit ?
You may submit as many requests as you would like, up to the
maximum number of hours of coverage for which you have
contracted. You select the appropriate number of hours of
service you anticipate you will need in a week/month.
How do I decide how many maintenance hours I'll need each
week/month ?
A good way to calculate this is to consider what you might
need if you were going to hire in-house staff to do this job.
Would you hire them full-time? Part-time? Less than that? You
will probably want to contract a similar number of hours with
Dallas Website Design Company. For more help in determining your
needs please contact us.
What sort of Maintenance Requests are covered in a Website
Maintenance Agreement ?
Our Website Maintenance Agreement covers a wide variety of
request types. The following are generally provided under the
agreement:
-
HTML editing
and programming (e.g. updating text/copy, creating links,
conversion of documents to HTML format, simple client-side
programming, etc.).
-
Development
and programming of existing web-based tools or applications.
-
Third-party
software integration.
-
Design and
production of Web graphics and banner ads, including flash.
-
Site integrity
checking.
-
Technical
consulting.
-
Recurring
production server administrative tasks.
-
Liaison with
3rd parties, where required, that relate to the website.
-
Website
marketing management, consultation and/or analysis and
support.
The following
tasks are specifically not included
in a Website Maintenance Agreement ?
-
Product
development tasks (including, but not limited to, new
Web-based tools or application and/or user interface
development).
-
Adding new
functionality, custom tools or scripts of any kind .
-
Working
outside of the original file structure or domain name.
-
Origination of
content copy (editorial/copy writing).
-
Substantial
redesign of existing site(s).
-
Creation of
entirely new pages or sections.
-
Creation of
administrative tools for self maintenance.
-
Conducting
usability assessments.
-
Reorganizing
site structure for ease of future website maintenance.
-
New website
design or new website projects.
-
Active
Flash-based functionality, navigation, application
development or otherwise Flash Action Script-driven media
design.
-
Pay Per Click
campaigns and/or management.
From time to time
Maintenance Requests are going to fall in the "grey area". In
such cases, requests will be considered on a case-by-case basis,
and we will make every effort to accommodate them and work with
you to ensure your projects are handled quickly and
appropriately.
What if I end
up needing more coverage than I've contracted for ?
With our Maintenance Agreement, you are entitled to purchase
extra hours of service, up to your currently contracted amount,
at a premium rate. Should you find that you regularly exceed
your contracted coverage, you will likely be interested in
changing the terms of your coverage to include more hours per
week/month.
What does a Website Maintenance Agreement cost ?
The best way to determine your weekly/monthly costs is to
discuss with us directly. We can give you an idea of what
clients with similar needs spend each week/month on maintenance.
You can purchase 3, 6, or 12 month agreements which can be
renewed, reviewed and cancelled at the end of each agreement
period. The longer you purchase a Maintenance Agreement for the
more of a discounted rate you receive.
3 month agreements receive 5% off regular hourly rate.
6 month agreements receive 10% off regular hourly rate.
12 month or more agreements receive 15% off regular hourly rate.
I still have questions — how can I contact you ?
To find out more about our maintenance and support services
please call us on 972.849.1835 or go to our
Contact Us page.
